Payment of Services

That is the Uptime and as prism-web.com measures it?

Uptime? to the percentage of availability of a Web server is denominated “working correctly. On the contrary the time in which the service is not working correctly is known as downtime.

How uptime in plans of shared services is moderate:

The measurement is in charge of CentinelaWeb. External and completely independent company of Prism-Web which reviews our servers every 2 minutes separately checking the availability in each of our servers, making real consultations to the services of mail and reviewing availability and speed of the services Web (webpages). All client can request the report of CentinelaWeb of his servant to the support department.

How the Uptime in services VPS is moderate, Dedicated:

The services are moderate by means of tool PRTG Network Monitor, that monitors every minute that the services Web is available. The client can request 1 you see the month the report of his uptime via mail.

Administered Dedicated servers VPS and in addition can decide on the monitoring of some of their services in additional and independent form (Mail, Data base, etc.)

How the Uptime in services of Housing is moderate:

The services are moderate by means of tool PRTG Network Monitor, that monitors every minute that the service of network is available by means of a consultation of ping from an external connection.

The client can request 1 you see the month the report of his uptime via mail.

Service of quality WEB hosting
Table of comparative Uptime: Plans Annual Uptime
Max. fallen Hours x year Asp 99.70%
26 Initial range 99.70%
27 Enterprise range 99.80%
18 High range 99.85%
13 VPS 99.85%
13 Dedicated 99.85%
13 Housing 99.85%
13

Downtime is not considered when:
- At least one of the services is online
- When the services are suspended or finished by nonpayment, virus or phishing
- It cuts of services by natural catastrophes, popular terrorism or rises
- Blockade of IP of connection of the client
- Problems of resolution of DNS that are not attributable to HOSTING.CL.
- You cut of Suministro Electrical caused by external third parties to HOSTING.CL.
- Fire in our dependencies where our responsibility is excluded absolutely.
- You cut of National or International connections provided by companies suppliers of Internet.

Service of quality hosting

- Robberies to our facilities.

Service of quality hosting
Services of Web hosting for people and companies in Prism-Web

Telephone support

Service of quality hosting
Only company of hosting that has call Center of attention the 24 hours of the day, the 365 days of the year.

Uptime Certificate

Service of quality hosting
The independent company Sentry Web certifies uptime of all our Servers.

Portability

Service of quality hosting
We completely helped you in the migration of your website from other suppliers to Prism-Web free.

Neutral carbon