Payment of Services

Additional services of Support, for the Administration of its Plan

Only for Linux servers and cPanel PLANS Without Administration Adm. VPS
Adm. Dedicated Minimum period of hiring 0 3 months
3 months Monthly price $ 0 $39.900 + IVA
$59.900 + IVA Monthly spent maximum time 0 hours 6 hours
6 hours Price by extra Event 50.000 + IVA x hr. 20.000 + IVA x hr.
20.000 + IVA x hr.
Basic characteristicses
Installation of Operating system To add New Domains to WHM
NO Administration of Firewall
NO Support for problems of post office
NO Restoration of Backup
NO Protection of symlink
NO Optimization of PHP
NO Update of Cpanel and Sist. Operative
NO Monitoring of servant by ping
NO Audit of Cpanel and WHM
NO Transference of Websites
Contract with SLA garantizado*
Configuration of DNS To form Accounts of Post office
NO Configuration of mod_security
Blockades Unfreezing of Ips
NO Blockades of Ips, ports or accesses
Revision Revision of Problems of Spam
NO Revision of Logs de Envio
Cleaning Periodic cleaning of tail of post office
NO Cleaning of Phising
NO Cleaning of Malicious Code

ATTENTION: The administration of the VPS as well as its configuration are responsibility of the client.

Conditions of the Service
An availability of Network of the service of the 99,9% is guaranteed. In case one is not fulfilled this real availability you will be applied the following penalties:
Nonavailability of the service per month:

Between 2 and 5 hours

10% discount
Between 6 and 24 hours

50% discount
Between 24 and 48 hours

100% discount
More than 48 hours

200% discount
The time of network nonavailability will be entered since the client notifies of the problem to Prism-Web or via mail or by telephone.
Incidences of hardware/software in the servant: Prism-Web assures that a described technician will be available to respond to the incidences of the client in a maximum time of 2 hours during the schedule of 9:00
Incidences of hardware until the 18:00 hours. of Monday through Friday and 8 hours in the rest of schedules from which the incidence is notified by some of the indicated routes previously.
The breach of the response time on the part of Prism-Web gives right the client to demand monthly 1% by hourly of delay of the amount of the invoice of the servant.
Exceptions: the clients will not have any return by the possible uselessness of the service when:
- He is caused directly by the activity of the client.

- Accomplishment of tasks of maintenance for which it will be let know the client in advance and maintenance in emergency preferably via email.
The services will only be lent for Linux-Cpanel platforms. The post office will be exclusive of Prism-Web and the client cannot take part. In case the client takes part immediately the service of administration is annulled.
When administering the Servant we counted on the faculty to suspend or to eliminate an account of post office that is sent massive mail and puts in risk the good operation of the servant.
Servers VPS administered by Prism-Web have a limit and shipment of 1,000 post office per hour. The Dedicated Servers administered by Prism-Web have a limit and shipment of 3,000 post office per hour.

The blockade of the assigned IP product of shipment of massive mail is this intentional one or virus product is not responsibility of Prism-Web.
Prism-Web will not be responsible for any content of the servant. Even though we formed the service of backups is the client who periodically will have to guard to have endorsed all their information including website, data bases post office and all the information lodged in his servant.
The total time spent to the servant at issue hour cannot surpass in any case the equivalent to 3 or 6 man to the month following the contracted plan.
The hours man used are not considered for this time to provide solution to problems derived from problems of Hardware.
They are possible to be done up to 5 recoveries of backups in the period of 1 month.

Not this consi_hostingderado support for websites, programming, instalacions of CMS (as joomla or WordPress) nor the disinfection of websites. These events consider extras and in case of being required it will be received separate according to the tariff of each case.